Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.
Everyday: 9am – 12am (EST)
Please view our FAQ to find answers to your questions or send us an email for general questions! Due to unexpected volumes, it is taking us a little longer than we would like to respond to emails. Our current email response time is 3-5 business days.
What does the warranty cover? And how long is it?
We provide two years warranty which covers any defect of materials that caused by the production. However any defect that caused by the civil work, buildings and improper operation are not included.
How is the procedure of measuring, delivery and installation?
Since it is closely related to the responsibility before and after production, we do the measurement and installation in one package, they cannot be separated. If the measuring is done by customers, the installation is also under their responsibility. We manage to deliver our products to places all over Indonesia.
How is the overseas delivery procedure?
Unfortunately, we do not handle any of overseas delivery services. The delivery, measuring and installation have to be managed by customers.
How long is the production lead time? And how long in advance the order has to be submitted?
It depends on the volume and types of products.
Please contact us for more details at :
Phone : 6221 45874000
fax : 6221 45874084
email : firstname.lastname@example.org
What kind of other service does Sandei provide?
We also offer services to remove, renovate, repair and reinstall all of our products. Instead, we are also able to provide similar service for other brands that costumers have.
Please contact us at :
Phone : 6221 8601356 / 45874000
Fax : 6221 8610741 / 45874084
Email : email@example.com